Principal Access Representative- Patient Access Center- PT Day Shift

University of California System•Irvine, CA

61d

About The Position

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org. Your Role on the Team Position Summary: The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

Requirements

Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
Experience with MS Excel
Excellent written and verbal communication skills in English
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated experience using a computer, including data entry and retrieval
Ability to work independently with minimal supervision and direction
Ability to establish and maintain effective working relationships across the Health System

Nice To Haves

Prior EPIC experience
Minimum 6 months experience working at UCI Medical Center's Call Center
Knowledge of University and medical center organizations, policies, procedures and forms
Demonstrated knowledge of medical terminology
Bilingual skills in English and Spanish and/or Vietnamese

Responsibilities

Provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes.
Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements.
Takes inbound calls from patients calling to obtain medical services as necessary.
Serves as a preceptor for new staff.