Prime Tech Support

Collabera • Richardson, TX

17d

About The Position

Analyze, use and configure network management applications for medium to critical complexity networks. Phone/email/fax consultation to debug network systems problems of increasing levels of complexity; provides support on a world-wide basis. Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally. Provide systems product training and mentoring to other CSE's and assist in problem resolution where required. Utilize test equipment and configurations in CSE lab for simulations of real problems. Escalate systems and problems to appropriate internal resources and resolve on a timely basis. Accurately and completely document problems and solutions on case notes and bug reports Strong SNMP Skills.

Requirements

• 1+ year of Linux/Unix knowledge above user-level.
• MySQL expertise and good Java Knowledge.
• CCNA level networking knowledge or certification.
• Virtualization knowledge VMWare, or KVM, or Hyper-V experience.

Nice To Haves

• Would prefer RHCE certification.

Responsibilities

• Analyze, use and configure network management applications for medium to critical complexity networks.
• Phone/email/fax consultation to debug network systems problems of increasing levels of complexity
• Provide support on a world-wide basis.
• Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.
• Provide systems product training and mentoring to other CSE's and assist in problem resolution where required.
• Utilize test equipment and configurations in CSE lab for simulations of real problems.
• Escalate systems and problems to appropriate internal resources and resolve on a timely basis.
• Accurately and completely document problems and solutions on case notes and bug reports
• Strong SNMP Skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed