Prime Support Lead, Knowledge & Education
About The Position
We’re seeking an experienced SAP ECP Configuration Consultant who enjoys building clarity, sharing knowledge, and supporting others. This role owns our payroll product knowledge and training ecosystem while leading a small team of direct reports. It’s a great opportunity for someone who has worked in configuration or support and is ready to take on people leadership in a supportive, collaborative environment. You’ll connect payroll operations, product support, and learning to ensure teams have the right information at the right time to deliver excellent service. Location: This is a remote position (within the United States), or you can work from one of our offices in Yarmouth, ME; Shawnee, KS; or Orlando, FL. Salary Range: The salary range for this position will likely be $130,000 - $160,000. However, compensation above or below that range may be offered depending on experience.
Requirements
- Strong experience as an SAP ECP Payroll Configuration Consultant
- 3–5+ years of hands-on payroll and configuration experience
- Deep understanding of payroll processing, taxes, off-cycles, retroactivity, and controls
- Experience contributing to or managing knowledge bases or documentation
- Clear communicator who can simplify complex concepts
- Interest in—or early experience with—people leadership and team development
- U.S.-based, with the ability to support U.S. payroll stakeholders
Nice To Haves
- Previous experience in payroll support, AMS, or BPO environments
- Experience creating training, SOPs, or enablement content
- Familiarity with knowledge governance or content lifecycle practices
Responsibilities
- Lead and support a team of 4 direct reports, providing guidance, prioritization, and coaching
- Build, organize, and govern a centralized payroll knowledge base (e.g., Confluence/Atlassian)
- Serve as a functional expert for SAP ECP payroll configuration and processing
- Partner with subject matter experts to identify gaps and create clear, accurate content
- Translate complex payroll and configuration topics into accessible articles, job aids, and training materials
- Support onboarding and continuous learning across support, implementation, and service teams
- Collaborate with product, AMS, and implementation teams to keep knowledge current and aligned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
