Primary Technical Control Facility Lead

ValidaTek • Arlington, VA

66d • $95,578 - $159,296

About The Position

ValidaTek is searching for a Primary Technical Control Facility Lead to manage the day-to-day operational status of a cryptographic technical control facility supporting a large DoD IT infrastructure program providing a common view for all enterprise-wide users.

Requirements

• 5+ years of experience managing and operating cryptographic facilities.
• 5+ years of experience managing a Network Operations Center.
• Demonstrated knowledge in maintaining the operational status of a Tech Control facility.
• Knowledge of Tech Control equipment including switches, encryption devises, network operation consoles, and circuits.
• Knowledge operating and maintaining Tier 2 Tech Control helpdesk functions and DISAC 310-175-9.
• Knowledge of industry standards and best practices related to information management operations and ITSM best practices.
• Knowledge in handling and managing incidents and service requests for changes, problems, configuration, and requisitions for equipment and services.
• Proven ability to manage and lead teams to optimal performance.
• Proven ability to provide technical direction and supervision in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
• Strong written and oral communications and the demonstrated ability to influence leadership and stakeholders.
• All candidates must have an active TS/SCI clearance.
• All candidates must have a bachelor's degree in a related field.

Responsibilities

• Ensure all systems and equipment are maintained at an optimal operational status 24x7.
• Develop and implement plans to maintain and enhance operational capabilities. Focus will be on process improvement and ensuring facility capabilities meet or exceed industry best practices and operational standards.
• Conduct regular facility assessments to ensure compliance with DISA 310-175-9 as well as other related regulations.
• Manage the Tier 2 Tech Control Help Desk function, ensuring timely support for incidents, service requires and problem resolution.
• Function as the point of contact and subject matter expert with customer leadership and stakeholders.
• Provide leadership and mentorship to the Tech Control team, driving performance as well as meeting and exceeding customer service level agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 101-250 employees