Primary Engineer

Five Nines Technology Group, LLC•Omaha, NE

1h•Hybrid

About The Position

This role is for a technically inclined individual who wants to work with businesses to enhance their IT strategy within a flexible, team-based environment. The company is rapidly growing, having made the Inc 5000 list for 9 consecutive years, and prioritizes its company culture. Headquartered in Nebraska with offices across the Midwest (Lincoln, Omaha, Kearney, Central City & St. Louis), the company boasts over 170 engineers, ensuring ample resources and support for employees. They also have a strong commitment to community involvement, allocating monthly funds for employees to donate to causes they care about. In this position, you will collaborate with a team of highly skilled engineers, expand your IT knowledge, and take full ownership of client portfolios by maintaining their technology environments and building strong client relationships.

Requirements

Possess a general understanding of assigned clients’ industry and applicable regulations, in order to recognize how they impact IT strategy and needs
Professional IT Certifications, such as: Microsoft MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Associate’s or Bachelor’s Degree in Information Technology or related field or equivalent work experience
3 years of previous experience with Five Nines stack technology
3 years of previous customer service experience
2 year of previous customer service experience in a face to face environment

Responsibilities

Develop rapport and manage business relationships with owners and decision makers through phone calls and onsite visits
Provide IT Support relating to issues with the internal systems and network infrastructure
Support services for virtualization technologies with VMware
Support disaster recovery solutions
Administer and maintain the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
Perform document maintenance for all computer systems and network infrastructure
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Maintain proactive work each month to keep systems updated