Primary DVM Referral Coordinator

VCA Animal Hospitals•Sacramento, CA

13d•$20 - $23

About The Position

VCA Sacramento Veterinary Referral Center is hiring a Veterinary Referral Coordinator. This position is responsible for managing referrals from primary care VCA hospitals within the Sacramento area. The role involves working as part of a team that practices veterinary medicine in a fast-paced, client-focused environment. VCA Sacramento Veterinary Referral Center is a multi-specialty and emergency hospital serving the greater Sacramento area. Our hospital is home to a cohesive and experienced team of board-certified specialists, emergency veterinarians, skilled technicians, and compassionate client service professionals. We foster a supportive and inclusive culture where collaboration and continuous learning are central to our mission. Our team includes specialists in internal medicine, surgery, oncology, cardiology, and more, working alongside emergency clinicians to provide comprehensive care. Many of our team members have been with us for years, creating a strong foundation of trust, mentorship, and camaraderie. We are committed to delivering exceptional care to both our patients and their families. As a Veterinary Referral Coordinator, you will serve as a vital link between clients, our medical team, and referral partners. You will ensure a seamless, compassionate, and informative experience from pre-visit preparation through post-visit follow-up. You will also play a vital role in supporting the partnership between our hospital and referring veterinarians by ensuring that medical notes are clearly communicated to the client's primary DVM. Additionally, you will help clients understand their pet’s treatment plans and explain next steps, helping to foster trust and clarity throughout their experience with us.

Requirements

Friendly, outgoing, and empathetic personality
Warm, approachable, and empathetic personality with a natural ability to build meaningful connections and demonstrate genuine care for others
Minimum 2 years of experience in hospitality, healthcare, or a related field
Excellent verbal and written communication skills
Strong multitasking and organizational abilities
Ability to type at least 60 WPM and quickly learn medical terminology
Comfortable working around animals and assisting with restraint if needed
Tech-savvy with strong computer and transcription skills
Demonstrates technical proficiency with computers, learns new systems rapidly, and actively seeks opportunities to leverage digital technology to enhance workflows and outcomes.
Highly motivated individual who excels in collaborative team settings.

Responsibilities

Facilitate scheduling of new appointments for assigned specialty services by reviewing referral documentation, assessing urgency, and coordinating with specialty or emergency care teams.
Ensure pDVMs are promptly informed of newly scheduled appointments through internal communication systems and calendar updates.
Maintain detailed logs of incoming referrals, including diagnostics, history, and communication records.
Work with primary DVMs regarding requests and routine questions.
Provide support to departments care team to facilitate the administrative components of clinical referrals for various services.
Provide primary care DVMs with bloodwork/test results to keep them informed regarding referred clients.
Ensure necessary communication regarding treatment is provided timely and documented appropriately.
Resolve any case-related concerns prior to appointment.
Maintain assigned service(s) email or teams channel and follow departmental email triage procedures.
Gather pertinent information to ensure clients understand the referral process and what they can expect when visiting our hospital including initial financial obligations for each department.
Act as the primary point of contact for clients and potential clients in assigned specialty/emergency service(s).
Perform post-procedural and post-surgical phone call follow-ups with clients.
Identify opportunities to streamline referral intake and follow-up processes to improve client satisfaction and operational efficiency.
Collaborate with technicians and DVMs to anticipate client needs and proactively address potential concerns.