Primary Care Clinic Manager

Central City Concern • Portland, OR

1d • $96,000 • Onsite

About The Position

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland Metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation. The Primary Care Clinic Manager will be responsible for the efficient operations of their assigned primary care clinic. The Primary Care Clinic Manager serves as a role model and mentor for the Primary Care team members to ensure that all roles and responsibilities are carried out as per protocol and in a trauma informed fashion. This position will work closely with the Behavioral Health Program Manager, the location’s Medical Director, the Client Access Operations Manager and the Recuperative Care Director at Evergreen, to ensure adequate staffing and effective processes are in place to support effective and efficient client services with improving quality outcomes. Schedule: Monday - Friday, 8:00am - 5:00pm Location: Blackburn Center (12121 E. Burnside St. Portland, OR 97216) and Evergreen Crossing (8225 NE Wasco St. Portland, OR 97220) Compensation: Minimum of $96,000 annually. Compensation could be higher depending on candidate's experience and internal equity. Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. Must pass a pre-employment drug screen, TB test, and background check. Must possess a current driver’s license, access to a vehicle, and qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy. Must pass an initial driver's training within 60 days of being an approved driver and continue recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage. Must adhere to agency’s policy of non-discrimination. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, treating each individual with respect and dignity.

Requirements

• Bachelor’s Degree in health or social service related field of study AND 3 years of progressive leadership experience relevant to the role . OR Associates Degree in health or social service related field of study AND 4 years of relevant experience with 3 of those years being progressive leadership experience relevant to the role. OR HSD or GED AND 5 years of relevant experience with 3 of those years being progressive leadership experience relevant to the role.
• Advanced degree in Public Health or Business Administration in lieu of healthcare experience may be considered.
• Current CPR certification required prior to start date.
• Perform confidently with computer software.
• Must pass a pre-employment drug screen, TB test, and background check.
• Must possess a current driver’s license, access to a vehicle, and qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy.
• Must pass an initial driver's training within 60 days of being an approved driver and continue recertification training.
• Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must adhere to agency’s policy of non-discrimination.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, treating each individual with respect and dignity.
• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Ability to supervise others and effectively lead a team.
• Effective communication skills, ability to communicate verbally and in writing clearly and concisely.
• Possess high tolerance for ambiguity and change.
• Demonstrates personal attentiveness, responsiveness and prompt follow up to all internal and external customers.
• Models leadership and problem-solving skills to ensure optimum efficiency in work flows.
• Competency in electronic medical systems and other computer software (MS Word, Excel, Outlook, Internet).
• Model professional behavior for team members.
• Ability to coach team members in a positive and supportive manner.
• Ability to be highly motivated, make decisions and work in a fast paced environment.
• Ability to maintain confidentiality at all times.
• Must be comfortable working 1:1 with patients/clients that may be struggling medically and mentally, agitated or in distress.
• Strong ability to remain calm and problem solve in crisis situations.
• Ability to work in an environment where clients/patients may be abusive or hostile.
• Ability to work with a diverse population in a trauma informed manner.

Nice To Haves

• Previous primary care experience preferred.
• Excellent knowledge of electronic medical records and revenue cycle systems preferred.

Responsibilities

• Guides clinical teams through challenges while fostering professional growth.
• Responsible for daily operations of the clinic site.
• Assures consistent workflows are in place and followed for the efficient operation of the clinic and attainment of quality metric expectations.
• Implements process improvements to address problems and ensure quality client service.
• Identifies and resolves operational problems/issues with urgency appropriate to the situation.
• Works with clinical leadership to ensure a positive environment for clients and staff.
• Manages clinic budget and resources by allocating resources, controlling costs and advocating for department needs.
• Promotes high quality primary care health care services for clients.
• Directs, supervises and provides leadership to staff working at location.
• Administers clinic policies and procedures in a consistent and timely manner.
• Ensures compliance with regulations and standards.
• Assists staff in understanding/implementing organizational policies and procedures.
• Provide supervision, support, training and professional development to Care Team Managers.
• Proactively identifies opportunities for improvement within workflows and logistics.
• Participates in review of Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
• Provide leadership for quality assurance and quality improvement initiatives and activities.
• Develops and maintains effective relationships with other Health Services service lines to assure an optimal client referral experience.
• Actively participates in the integration of services and identifies new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
• Builds understanding of and appreciation for diversity among clients and support their connection to culturally responsive and culturally specific services as requested.
• Manages the milieu, including waiting areas, exam rooms, and bathrooms, with an effective and caring approach in responding to difficult client situations as they arise.
• Ensures that space, supplies, and staffing are scheduled and maintained appropriately for optimum use of resources for the care of clients.
• Assures all equipment and furniture are in optimum and compliant working order.
• Serves as primary interface with IT and Medical Records for computer and telephone functionality, including printing, scanning and faxing equipment.
• Assures providers and staff are well trained on the use of these devices.
• Leads staff meetings and other workgroups as assigned, including agenda management and preparing presentations.
• Meets with patients/clients that may have concerns or complaints with services or staff.
• Responsible for staff performance management, including hiring, evaluations, performance review, staff coaching, and corrective actions when necessary.
• Process and approve timecards, vacation requests, and time-off requests.
• Manage the provision of client support services, including educational materials, preventative health supplies, and miscellaneous donations such as clothing and blankets.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

Benefits

• We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!
• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!
• Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.
• Relocation packages are available for qualified positions/candidates!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees