Primary Care Business Svc/Referral Specialist - Somers Primary Care

Trinity Health•Hartford, CT

30d

About The Position

Are you organized, tech-savvy, and passionate about helping others? Join our Somers Family Medicine team as a Medical Receptionist & Referral Specialist and play a vital role in delivering a seamless and welcoming experience for every patient. What You’ll Do: Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department. Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting. Schedules patient appointments based on department protocols in order to maximize provider productivity. Anticipates conflicts in the provider schedules templates, notifies provider of any scheduling conflicts and recommends alternatives. Responsible for taking the lead in complex scheduling specialty referral appointments at checkout. Able to understand and schedule referral appointments across all specialties within THOfNE Medical Group. May schedule hospital admissions, operating room procedures, outpatient invasive and non-invasive procedures, etc. accurately as per scheduling protocols. Accurately registers patients ensuring that the information required is obtained and verified, confirming identity, address, phone numbers, PCP, insurance, co-pay, and other pertinent information in order to complete patient registration. Obtains prior authorizations or pre-certifications in a timely manner as required. Reconciles cash draw and balances monies at the end of day. Performs a variety of related clerical tasks such as retrieving previous files, filing, managing incoming and outgoing faxes, chart prep, obtaining medical records from hospitals, preparation of outgoing mailings and scheduling of external tests or appointments as appropriate. Copies, collates, and distributes various materials to providers and staff. Demonstrates flexibility by cross covering other positions within the various departments or sites when assigned. Ensures immediate resolution of problems, concerns and complaints of patients, families, or visitors.

Requirements

Requires a High School Diploma or equivalent.
Minimum of two (2) years of experience within a medical office or billing department required.
Excellent keyboard skills.
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.
Excellent customer service skills required to interact with patients, providers, and staff to maintain and promote positive relationships.
Continuously demonstrates these skills via verbal and written communication.

Nice To Haves

College coursework in secretarial or medical sciences preferred.
Previous scheduling experience with Epic EMR system strongly preferred.
Knowledge of patient billing and medical terminology preferred.
Experience in customer-facing role preferred.
Knowledge of customer service standards preferred.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Schedules patient appointments based on department protocols in order to maximize provider productivity.
Anticipates conflicts in the provider schedules templates, notifies provider of any scheduling conflicts and recommends alternatives.
Responsible for taking the lead in complex scheduling specialty referral appointments at checkout.
Able to understand and schedule referral appointments across all specialties within THOfNE Medical Group.
May schedule hospital admissions, operating room procedures, outpatient invasive and non-invasive procedures, etc. accurately as per scheduling protocols.
Accurately registers patients ensuring that the information required is obtained and verified, confirming identity, address, phone numbers, PCP, insurance, co-pay, and other pertinent information in order to complete patient registration.
Obtains prior authorizations or pre-certifications in a timely manner as required.
Reconciles cash draw and balances monies at the end of day.
Performs a variety of related clerical tasks such as retrieving previous files, filing, managing incoming and outgoing faxes, chart prep, obtaining medical records from hospitals, preparation of outgoing mailings and scheduling of external tests or appointments as appropriate.
Copies, collates, and distributes various materials to providers and staff.
Demonstrates flexibility by cross covering other positions within the various departments or sites when assigned.
Ensures immediate resolution of problems, concerns and complaints of patients, families, or visitors.