Primary Care Associate Director, Operations

St. Luke’s University Health Network•Allentown, PA

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Associate Director, Operations - SLPG is responsible for providing administrative leadership within their management portfolio. Leading practice operations managers and staff, they are responsible for ensuring high quality and effective care is delivered while working collaboratively to identify, plan, manage, and coordinate various operational initiatives.

Requirements

Bachelor’s degree in health care administration, business administration, or a closely related field required.
One to three years of similar experience.

Nice To Haves

Previous management of a large or multiple practices preferred.

Responsibilities

Oversees the daily operations (directly or indirectly) of practices within an assigned management portfolio.
Provides input into and drives the execution of strategic plans and initiatives.
Identifies, recommends, and implements strategic projects that support growth, efficiency, and optimization of services.
In partnership with area leadership, ensures consistent workflows and clinical processes across all practices.
Assists in the development of marketing strategies to grow awareness of practices and offerings.
Ensures appropriate staffing to support practices within management portfolio and provides feedback on organizational structure as necessary.
Cultivates a high functioning team build on the principles of the St. Luke’s culture and PCRAFT values.
Manages employees and providers as assigned, providing development and coaching in partnership with area leaders.
In collaboration with leadership, supports day-to-day financial management of assigned management portfolio, seeks opportunities to improve performance, ensures compliances with reporting, and identifies capital needs ensuring appropriate stewardship of allocated funds.
Actively participates in efforts to identify short and long-term recruitment needs, activities, and the orientation and onboarding of new providers.
Ensures provider templates and schedules are appropriately built, managed, and optimized, escalating barriers and concerns as necessary.
Maintains and ensures positive collaboration, a focus on continuous improvement, and streamlines workflows between practice operations and the Access Center.
Other duties as assigned.