Pricing/ Premium Services Manager

AXS-posted about 9 hours ago
$70,000 - $75,000/Yr
Full-time • Mid Level
Los Angeles, CA
501-1,000 employees
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AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is seeking a Premium Services Manager to join our team in Los Angeles, CA. The Premium Services Manager is responsible for managing product lines within the Premium Services team, such as AXS Premium tickets, Waitlist, VIP Packages and/or APEX Pro.

  • Create and maintain pricing strategies for AXS Premium tickets across multiple markets.
  • Provide clear and effective direction to clients on best practices and proper setup of events using AXS premium services on the ticketing system.
  • Act as a reliable support resource for clients, addressing inquiries and ensuring a smooth premium services activation process.
  • Collaborate with internal teams, including Client Services and Marketing, to configure and promote premium services products across various venue box offices.
  • Share product bugs and future feature enhancements with the Ticketing Strategy team, ensuring timely communication with clients on development timelines.
  • Work closely with Client Services and Data & Analytics teams to obtain sales reports on premium services product lines.
  • Generate performance reports for internal executives, providing valuable insights and data-driven recommendations.
  • Provide sales and customer reports to clients, facilitating performance evaluation and fulfillment assessments, such as VIP Package ancillaries.
  • Help develop training materials and participate in training calls to educate clients on the technical and process aspects of AXS Premium Services products.
  • Gather client information for the setup of user accounts for AXS tools, including AXS Yield Manager, AXS Mobile Reporting app, and Looker Reporting.
  • Collect key performance and benefit points of AXS Premium Services products and utilize the information to create compelling PowerPoint presentations and one-sheets for potential and current clients.
  • BA/BS Degree (4-year)
  • 4-6 years of experience in ticketing, account management, dynamic pricing strategy, sales, financial analysis, or relevant experience
  • Excellent interpersonal communication skills with a strong orientation towards relationship building and serving others
  • Ability to build relationships and work collaboratively to drive results
  • Ability to work in a team environment
  • Ability to lead a team and encourage learning and developing new skills
  • Strong problem-solving and organizational skills
  • Must be extremely organized and detail-oriented
  • Ticketing industry knowledge
  • medical, dental and vision insurance
  • paid holidays, vacation and sick time
  • company paid basic life insurance
  • voluntary life insurance
  • parental leave
  • 401k Plan (with a current employer match of 3%)
  • flexible spending and health savings account options
  • wellness offerings
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