Pricing Coordinator, Audience Solutions

UserTesting

140d

About The Position

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

Requirements

• Knowledge of Market Research, Panel or UX/CX Industry
• 2+ years of applicable experience, preferable in recruitment feasibility and pricing, sampling or fieldwork management for a panel company
• Excellent communication skills – specifically how to distill issues, manage stakeholder expectations, act as a trusted advisor and communicate in a timely manner under pressure
• Demonstrated high level of client service with internal and/or external customers
• Ability to thrive in a team-oriented, collaborative environment, coordinating a variety of roles and resources to bring projects to fruition
• Ability to establish and strengthen long-term relationships with internal stakeholders at all levels of the organization
• Strategic and commercial mindset, prioritizing a solution-oriented approach
• Detail oriented with strong organization and problem-solving skills
• Experience in using MS Excel and Google Sheets for database management and data manipulation.

Nice To Haves

• Experience in reviewing & analyzing data in MS Excel
• Familiar with MAC OS
• Google workplace experience
• Salesforce experience
• Userzoom platform experience
• Zendesk, Jeera and Monday.com experience

Responsibilities

• Provide feasibility and costs to UserTesting customers and internal teams (on Zendesk, Monday.com, Google Sheets and Jeera)
• Prepare pricing and feasibility sheets for customers
• Make sure customers are charged correctly (on Salesforce)
• Work within our data and security guidelines
• Consult with internal teams to understand the business objective on a client’s recruitment needs
• Find the most appropriate supplier to provide our client with sample that will suit their needs based on the project scope provided by the client
• Review pricing and apply proper margin to meet the company’s requirements
• Provide a clear and thorough proposal to our internal stakeholders, ensuring they understand what we can or cannot deliver
• Proactively contact internal stakeholders to provide consultative updates throughout all stages of the estimate process
• Ensure all pricing estimate components and deliverables are completed on-time and within budget
• Become an expert on our internal credit consumption reporting structure & provide support to our operational team when inquiries arise
• Maintain day-to-day communication with internal stakeholders
• Manage scope creep through change orders, phased delivery or other methods
• Work with stakeholders to ensure changes are understood, approved, and documented
• Provide support for project managers
• Stay on top of new product offerings/enhancements and how that impacts you and your customer.

Benefits

• Equal Opportunity Employer
• Participation in the U.S. Federal E-Verify program
• Encouragement for women, minorities, individuals with disabilities and protected veterans to apply

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees