Previous Customer Service Wanted

Serenity Mental Health Centers • Queen Creek, AZ

78d

About The Position

At Serenity Healthcare, we’re redefining mental wellness with empathy, innovation, and life-changing care. We’re not looking for medical backgrounds — we’re looking for human connection. If you’ve worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. As a TMS Technician, you’ll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day will involve working one-on-one with patients during treatment sessions, operating and monitoring our high-tech TMS therapy machine, and using tools like gratitude, journaling, and goal-setting to encourage patient growth. You will also track and document progress to share with medical staff and be a steady, supportive presence throughout each patient’s care journey.

Requirements

• 2+ years of full-time work experience
• Strong communication skills
• A kind, composed, and positive attitude
• A passion for helping people feel seen, heard, and valued

Nice To Haves

• Customer-facing experience in retail, hospitality, or education
• Naturally empathetic, calm, and uplifting demeanor
• Clear and professional communication skills
• Reliability and growth-oriented mindset
• Receptive to feedback

Responsibilities

• Guide patients through their healing journey
• Offer emotional support and technical care using TMS therapy
• Work one-on-one with patients during treatment sessions
• Operate and monitor TMS therapy machine
• Use tools like gratitude, journaling, and goal-setting to encourage patient growth
• Track and document patient progress to share with medical staff
• Provide a steady, supportive presence throughout each patient’s care journey

Benefits

• 90% employer-paid medical, dental & vision
• 10 PTO days (15 after 1 year) + 10 paid holidays
• 401(k) retirement plan
• Rapid internal promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees