Preventative Maintenance Technician

Truno•Houston, TX

11d

About The Position

The Preventive Maintenance Technician is accountable to ensure point-of-sale equipment at assigned customer sites is maintained within manufacturer's guidelines and any hardware issues identified are appropriately reported. The technician will clean equipment, perform hardware diagnostics as directed, and perform troubleshooting on hardware issues. The Preventive Maintenance Technician is also required to provide timely and accurate documentation and photographs of service performed at each customer site.

Requirements

Any combination of technical school / practical experience
Minimum 1 years of experience in information technology service
Familiarity with Windows, and Microsoft Office
Practical experience with electronics / technology hardware
Exceptional customer service orientation
Basic break / fix computer skills
Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand
Ability to think, learn, and solve problems quickly
Adhere to established company safety policies and procedures in the workplace
Maintain ability to work a flexible schedule
Confidentiality and integrity
Detail oriented
Organizational skills
Able to work independently with limited supervision and as part of a team

Responsibilities

Report to assigned customer sites at a scheduled time, document the preventive maintenance process with photographs and checklists, accurately document preventive maintenance assignment completions, and accurately and completely describe issues with customer equipment
Interact with customer personnel and Truno team in an easy-to-understand and positive manner
Maintain ability to work regular hours, as well as after-hours availability when needed
Be willing to travel when needed, typically within a 150-mile radius, limited overnight travel
Responsible to clean, troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to service
Able to use tools, including basic power tools, in the performance of assigned duties
Organized, well prepared, and maintain appearance and professional conduct
Maintain strict confidentiality, and adhere to company policies
Adherence to specific deadlines and timelines
Accountable and responsible to maintain / and for the approved use only of company provided vehicle, company credit card / fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources
Maintain technical and product knowledge on all equipment assigned for preventive maintenance
Perform additional duties and responsibilities as needed