Preventative Maintenance Technician

Bagel Brands

3d•$27 - $46

About The Position

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! This position supports stores located throughout the Twin Cities metropolitan area and surrounding suburbs. Only candidates residing within the local area will be considered. Position Mission: The Preventative Maintenance Technician is responsible for providing the service and support necessary to maintain equipment for 45-65 retail coffeehouses in a first-class condition through preventative maintenance installations and repair support. You will thrive in this role by anticipating and troubleshooting the equipment as necessary to provide a quality product in our coffeehouses. You will be successful in this role if you are eager to learn new things through proactive planning, problem solving, attention to detail, and ability to work independently. This position requires 60-70% travel.

Requirements

Must be able to communicate effectively with individuals of differing knowledge levels (vendors, sub-contractors, operations management, corporate staff, etc.).
Excellent customer service skills
Strong management capabilities to maintain control of activities of contractors, suppliers, job supervisors and numerous projects
Proven ability to solve problems, perform data analytics, think critically, and make timely decisions
Excel in a fast paced, results oriented, and dynamic environment; flexible and can respond quickly and effectively to business issues
Highly motivated, able to prioritize multiple tasks, organize work to meet deadlines and multiple requests
Ability to operate with a high level of independence, professionalism, and accountability.
Minimum of 2 years of experience servicing restaurant equipment (experience with espresso and brewing equipment is a plus) as well as experience maintaining mechanical, electrical and plumbing systems.
Basic understanding of mechanical, electrical and plumbing building systems.
Basic computer skills including Microsoft Office programs.
Valid Driver’s license
Possess a reliable work vehicle able to transport a ladder necessary for roof access as well as tools, parts and filters.

Nice To Haves

Certification in refrigeration.

Responsibilities

Perform preventative maintenance on equipment within Company-owned retail coffeehouses
Complete regularly scheduled preventative maintenance on equipment including espresso/brewing, HVAC and refrigeration. This includes, but is not limited to:
Responsible for independently managing scheduling based on needs of the business
Tracking and maintaining equipment data
Evaluate equipment to assess for repairs or replacement as needed
Provide trouble shooting support for store operations on equipment issues
Provide direct service support to the retail stores for repair and maintenance needs for day-to-day operations as well as emergency needs
Install and de-install equipment
Coordinate repairs through 3rd party service providers identified during scheduled maintenance
Identify repair trends and issues through partnership with Store Operations leadership
Report issues and finding to Facilities leadership to identify next steps
Adapt communication to the store leadership to ensure partnership is effectively maintained
Constructively address problems and issues as they arise to find acceptable and practical solutions based on knowledge of the company's best practices
Inventory control and management
Transport products as needed to and from supplier, storage and coffee house.
Maintain spare parts inventory and orders parts as required