Preventative Maintenance Manager
About The Position
The Preventative Maintenance Manager leads the TPM team by overseeing daily operations, providing technical expertise, and ensuring effective training and development. This role designs and implements preventive maintenance programs, supports field work, and strengthens customer relationships through regular visits and proactive issue resolution. The Manager is responsible for staff performance, administrative oversight, and communicating key updates to senior leadership while upholding company policies and driving high levels of machine uptime and customer satisfaction.
Requirements
- 5+ years in technical field service or related field required.
- Problem solving skills and attention to detail with technical aptitude are required.
- Strong task management skills and track record for developing staff.
- Working knowledge of Salesforce.
- Intermediate to advanced level skills in software associated with Microsoft Suite and other related business programs required.
- Exhibit excellent teamwork skills.
Nice To Haves
- Public Speaking and/or product presentation experience preferred.
Responsibilities
- Manage staff daily to ensure resources are effectively utilized.
- Serves as a subject matter expert within the TPM organization, including proficiency with machine functions, machine safety, machine maintenance and machine repair disciplines.
- Provides Preventive Maintenance training and mentoring to Junior PM Technicians and Customers.
- Serves as a resource by supporting team through on-the-job training and mentoring, with oversight responsibilities. This will include performing TPM work in the field.
- Act as a team leader, coordinating and facilitating work.
- Responsible for the recruiting, management, performance and development of direct-reporting staff.
- Design and implement TPM packages that improve machine uptime for our customers.
- Visit customers on a regular basis to strengthen relationships with company.
- Provide timely feedback to senior management regarding performance.
- Delegate authority and responsibility with accountability and follow-up.
- Conduct regular coaching and counseling with TPM Team to generate knowledge-based skills required to enhance customer satisfaction.
- Take ownership of customer-related problems and coordination with service and other departments when necessary for resolution to assure customer service satisfaction.
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
- Participate in meetings, seminars, and training sessions to stay apprised of new developments in field.
- Perform administrative functions such as approving timesheets, expenses, and setting up jobs in Salesforce.
- Assist with invoicing questions for work performed.
- Perform such other related tasks or duties as the company may assign in its discretion.
Benefits
- Competitive starting salary
- Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
- 3+ Weeks’ Vacation to Start
- 10 Company Paid Holidays
- 401(k) retirement plan with company contribution
- Tuition reimbursement
- Employee appreciation events and perks
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
