Preventative Maintenance Field Service Manager

Wagner Equipment • Aurora, CO

3d • $80,596 - $110,449

About The Position

Wagner Equipment Co. offers challenging career opportunities, extensive training
and employee development along with an opportunity to grow your career and
thrive under Wagner’s reputation for excellence. We offer excellent benefits and
supply you with the tools you need to maximize your potential and grow within
Wagner.

The Field Service Manager is responsible for the efficient and profitable
operation of the field service department; advising and making recommendations
to the Branch/Service Manager with respect to the best interests of the company
wherever field service department activities are involved in a manner that
reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $80,596.14 - $110,448.67 Annually
Pay is based upon education and experience.

Requirements

• High School Diploma or GED
• 5+ years experience servicing heavy equipment
• 3+ years administrative/clerical
• 5+ years customer service experience
• 3+ years sales experience
• 3+ years supervisory/management experience
• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Basic knowledge of Microsoft PowerPoint and Access
• Intermediate knowledge of Microsoft Outlook and Excel
• Intermediate knowledge of Wynne and ET/SIS/SIS Web/STW
• Advanced knowledge of DBS

Nice To Haves

• Some college or trade school preferred

Responsibilities

• Oversees all the administrative needs and maintains the paper flow, including all invoicing, customer feedback, and calling for P.O. numbers.
• Ensures all warranty invoicing, to internal and external customers, is completed
• Supplies all documents and reports needed to the Service or Branch Manager
• Develops and manages yearly budget for the Field Service operation
• Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
• Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
• Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
• Collaborates with the WTI Service Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
• Provides any safety equipment and training to all field service technicians as needed
• Works with customers to resolve concerns about service work
• Provides easy to read and accurate quotes to internal and external customers and PSR’S in order to sell hours in the field service department
• Recommends the most cost effective repair procedure and guideline to all customers and PSR’s
• Applies working knowledge of Caterpillar systems to include basic mechanical and elect, and hydraulic systems
• Plans any long-term and short-term truck equipment and tooling purchases and makes recommendations to the Branch/Service manager
• Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding any special warranty situations
• Makes long and short range plans on equipment and facilities requirements and makes recommendations to the Branch/Service Manager
• Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees
• Other duties as assigned by manager.
• Oversees some or all of: Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, Service Clerk, Field Service Clerk, PIP/PSP Technicians, and Service Writers
• Hires, trains, and directs the work of all field service personnel to efficiently perform at the highest level possible
• Conducts performance reviews for all Field Service technicians and administrative employees
• Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED