Presence Experience Manager

Cushman & Wakefield • Salt Lake City, UT

19d • Onsite

About The Position

Presence by Cushman & Wakefield is an additive service that provides an elevated tenant experience to communities in multi-tenant office buildings. The Presence team is rooted in hospitality, plans, and executes human-centered programming and space activation empowered by building technology with the support of Property Teams and the central Presence Platform. If you’ve worked in hospitality and love planning and executing memorable and engaging events, then this may be the perfect opportunity for you. Presence by Cushman & Wakefield is working with an experience-focused client to elevate the experience across a portfolio of beautiful, Class A assets in Salt Lake City. To do that, we are looking for a seasoned Presence Experience Manager to curate, plan, and execute programming across all these sites. The Presence Experience Manager will be responsible for partnering with the Presence by Cushman & Wakefield platform to provide an elevated tenant experience program for a collection of assets. This will include the budgeting, planning, and execution of programming across the portfolio. The manager’s programming will be designed to engage members of the community with the assets and with one another. This role reports through the Property management team while working in conjunction with the Presence Platform

Requirements

• 2+ years managerial experience
• 5+ experience in service industry
• Reporting to Property Manager/ Director with dotted line to assigned Program Manager
• 100% onsite, no to minimal travel required.
• Conflict Resolution
• Communication
• Operations
• Sense of urgency
• Time Management
• Marketing / Content Creation / Social Media Experience
• Relationship Management
• Organizational Skills
• Comfort leading training / client facing presentations
• Demonstrates the ability to exert up to 20 pounds occasionally, and/or up to 10 pounds frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

• Preferred experience with commercial real estate or in the hospitality space
• Bachelor’s degree preferred

Responsibilities

• Responsible for ensuring seamless connectivity with Property Mgt Team
• Planning, coordination, and execution of onsite programming across local portfolio
• Adhere to Presence service level standards and participate regularly in Presence Programming
• Maintain a working relationship, current reporting, and strategic alignment with assigned Presence Program Manager
• Coordination with Security Team (as needed)
• Participation on leasing tours (as needed)
• Responsible for curation and sourcing vendors for agreed programming
• Responsible for managing and reporting programming budget
• Responsible for management of communications
• Social media / Instagram account
• Publishing tenant newsletter
• Marketing and promotion of events
• Curation and execution of Tenant onboarding experience
• Welcome guides
• Anniversary celebrations, etc.
• Event tracking and KPI management

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees