Prescription Verification Specialist (Graveyard)

1-800 Contacts•Draper, UT

1d•$12•Remote

About The Position

At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. As a Prescription Verification Specialist, you will be able to let your customer service skills shine. You will have the opportunity to contact doctors as well as customers to obtain contact lens prescriptions. You we be in charge of data entry for contact lens prescriptions that you receive. You will help guide our customers through the contact lens prescription verification process by communicating with them directly over the phone, through email or via text messages as needed. Your position will help provide the best customer service possible as you help customers complete their orders!

Requirements

High school diploma (or GED equivalent)
Excellent oral and written communication skills
Great typing/computer skills (at least 35 words per minute)
Hustle and tireless work ethic
Self-starter, driven, motivated, proactive, and disciplined
Ability to show up to work on time and work your scheduled shift
Previous experience in Customer Service and Sales
Know how to have fun and work hard

Responsibilities

Verify contact lens prescriptions by processing inbound faxes from customers and eye care providers (data entry).
Contact eye care providers to obtain prescriptions for our customers as needed
Respond to Call Center agent emails as needed and offer exceptional customer service
Advise customers regarding any order adjustments
Interact directly with customers over the phone (as needed), through email or via text messages