Prescription Renewal Coordinator-Newton, MA

UnitedHealth Group Inc.•Newton, MA

48d•$18 - $32

About The Position

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. General Role Description: As the Prescription Renewal Supervisor you will manages a team of Prescription Renewal Coordinators responsible for the training and management of a wide range of routine and complex administrative duties in support of Prescription Management and Medication Prior Authorization processing. Support spans across various designated service lines including: Internal Medicine, Family Medicine, Pediatrics and OB GYN. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Bachelor's degree
3+ years of experience in a clinical and/or customer service setting
Experience with EPIC or a similar electronic medical records system
Proven solid interpersonal skills with the ability to interact effectively with patients and medical professionals
Proven excellent time management skills
Demonstrated sound judgment with the ability to work and make decisions in a fast-paced environment.
Demonstrated ability to provide a high level of customer service to patients, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
Demonstrated ability to follow precedents and procedures

Nice To Haves

2+ years of experience in a Lead or Supervisory role

Responsibilities

Lead and supervise a team of Prescription Renewal Coordinators, ensuring departmental standards, staffing, and workflow compliance
Train and onboard new hires, and update existing staff on new processes and policy changes
Monitor performance, conduct quality reviews, and manage annual evaluations and disciplinary actions
Resolve escalations from patients and staff, applying advanced problem-solving and customer service skills
Collaborate with leadership to implement process improvements and support operational decision-making through data collection and reporting