Prescription Records - Representative II (Hybrid - Cumberland, RI)
About The Position
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryCVS Health Prescription Records team serves as the sole managing interface for CVS Retails' legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. You will have high-volume data entry expectations of these requests while ensuring the accuracy of details provided, along with being in charge of responsibly handling Protected Health Information. We have the responsibility of complying with regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.Role OverviewShift: Monday-Friday 8:30-5:00 PM ESTHybrid: Must be able to work 2 days a week in the Cumberland, RI office. (Thursday are mandatory)Training Schedule: First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30-5:00 PM EST
Requirements
- Must be able to work 2 days a week in the Cumberland, RI office.
- 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
- 1 to 2 years of experience working with sensitive information and/or HIPAA.
- Must be able to function well in a professional team environment.
- Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
- Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.
Nice To Haves
- Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
- Associates degree or equivalent certificate.
- Prior Patient Prescription Records experience.
- Legal or paralegal experience.
Responsibilities
- Work in a high volume, production oriented, time sensitive Call Center environment.
- Assist customers on the phone to provide Prescription Records and status updates on their requests.
- Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
- Must maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
