Prescription Care Specialist - ON SITE (Pittsburgh)

Blink Health•Pittsburgh, PA

14d•Onsite

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Patient Services Operations team sits at the heart of BlinkRx’s mission—supporting patients at a critical moment in their healthcare journey. We are seeking Prescription Care Specialists who are motivated by helping patients, curious about solving complex problems, and energized by working in a fast-paced, growing environment. In this role, you will support patients through their prescription journey while partnering closely with pharmaceutical programs. You’ll conduct targeted outbound outreach, guide patients through next steps, and help convert prescriptions into successful fills—balancing empathy, education, and results. This role is a great fit for candidates with sales, account management, customer success, or healthcare experience who enjoy owning outcomes and using data to improve performance.

Requirements

Sales, account management, patient success, or outbound engagement experience within healthcare, pharmacy, or a regulated industry
Strong motivation to help patients access care, with empathy and professionalism
A curious, problem-solving mindset—you ask questions, look for patterns, and want to understand the “why.”
Comfort working in a fast-paced, startup environment where priorities evolve and ownership matters
Confidence using data, metrics, and performance insights to guide decisions and improve outcomes
A self-starter who takes initiative, follows through, and is motivated by achieving meaningful results
Clear verbal and written communication skills
Strong technical aptitude and ability to learn new systems quickly
Ability to collaborate effectively while also working independently
High school diploma or GED required, Bachelor’s degree preferred
Outbound Customer Service experience required
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software

Nice To Haves

Healthcare, pharmacy, or other relevant industry experience strongly preferred

Responsibilities

Conduct targeted outbound outreach to support patients in completing prescription orders
Educate patients on their prescriptions, medication, verify insurance coverage, and assess eligibility for financial assistance
Coordinate medication fulfillment and delivery while ensuring a smooth, supportive patient experience
Develop deep expertise in assigned pharmaceutical programs to confidently guide patients through their journey
Drive prescription conversions while maintaining a patient-first, compliant approach
Use data and documentation to track outcomes, identify trends, and support continuous improvement
Document all patient interactions and discoveries according to operating procedures
Escalate clinical or complex cases to pharmacists and appropriate internal partners
Collaborate closely with cross-functional teams (Operations, Growth, Pharmacy, Product) to resolve issues and improve workflows
Share feedback and insights to help improve patient experience, materials, and processes
Participate in ongoing training, product updates, and new program launches
Maintain confidentiality and operate in full compliance with company policies and state and federal regulations