Presales - Sr Enterprise Architect / Field CTO for Commercial Business

ServiceNow • Washington, DC

122d • $175,000 - $220,000

About The Position

ServiceNow is seeking an Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. The Enterprise Architect role is focused on bringing technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers in the [XXX] vertical industries to understand the opportunities of our 'Platform of Platforms' vision. This involves focusing on net new accounts for ServiceNow and helping existing customers transform their ServiceNow investment into an AI platform for the enterprise. You will act as a business and technical leader for our customers, constructing the most complex solutions designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high-level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best-in-class solutions. You will work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed ServiceNow solutions, providing architectural guidance and support throughout customer engagements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years of IT experience, including 10+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment, presenting architecture concepts, designs, and goals to technology leaders and partners.
• Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms.
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals.
• Experience integrating AI into workflows and decision-making processes.
• Proficiency in designing and implementing scalable, secure, and robust IT solutions.
• Excellent communication and executive engagement skills.
• Ability to simplify complex concepts into compelling solution designs.
• Strong problem-solving skills and the ability to think strategically.
• Proven ability to lead and mentor technical teams, fostering a culture of continuous improvement and technical excellence.
• Up-to-date with emerging technology trends and developments, providing innovative solutions that enhance business processes and drive growth.

Responsibilities

• Engage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions.
• Work with a wide variety of customers, colleagues, and partners to help them understand the power of the ServiceNow platform and the potential opportunities of the future of work.
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels.
• Work with architecture development methods, modeling approaches, and architecture patterns for integration.
• Interact at multiple levels within a customer account (CXOs, SVPs, Directors, Enterprise Architects, Technical Architects, Domain Architects) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units.
• Identify, lead and contribute to the creation of best practices, industry assets, reference architectures, etc.

Benefits

• Base pay of $175000 - $220000, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree