PreSales Enterprise Architect

Talkdesk•Palo Alto, CA

62d•$144,000 - $235,000

About The Position

We are seeking a highly skilled Enterprise Architect to partner with our customers in shaping their technology strategy and modernizing their business applications. This is a customer-facing role where you will combine deep technical expertise in cloud architectures and back-end enterprise applications with the ability to present at the executive level. You will work directly with customers to understand their business objectives, design future-state architectures, and guide them on how to integrate and modernize systems in the cloud. This role requires both hands-on technical credibility and the ability to influence and inspire executives through storytelling and thought leadership. You'll collaborate closely with Account Executives, Solutions Engineers, Product, and Product Marketing teams to: Lead pre-sales technical design, analyzing customer needs and recommending solutions. Document customer's present state and transition to future state. Shape best practices around Generative AI, interoperability, prompt engineering, and integrations. Build and deliver hands-on demos, prototypes, and enablement content. Act as a central technical resource, supporting internal teams and documenting best practices. If you're naturally curious about AI, love exploring new technologies, and enjoy educating others while crafting impactful business solutions, we want to talk to you.

Requirements

10+ years of experience in enterprise architecture, cloud, or back-end applications.
Strong background with cloud platforms (AWS, Azure, GCP) and enterprise integration patterns.
Expertise in enterprise systems (ERP, CRM, core transactional apps) and familiarity with platforms such as SAP, Oracle, and Salesforce.
Hands-on experience with AI/ML (predictive and generative), including LLMs, A2A, and MCP, with the ability to communicate business value effectively.
Proficiency in programming (e.g., JavaScript, Python, SQL) and modern development frameworks, with the ability to design rapid prototypes and demos.
Strong presentation, storytelling, and executive engagement skills; able to translate technical concepts into business outcomes for both technical and business stakeholders.
Customer-facing consulting or presales experience, with proven ability to influence decision-making.
Broad understanding of security, governance, scalability, and compliance in enterprise architectures.
Passion for continuous learning, exploring new AI frameworks, and experimenting with emerging technologies.
Important: This is not a software development role; the focus is on architecture, solutioning, and customer engagement.

Responsibilities

Engage with enterprise customers to understand their business challenges, IT landscapes, and digital transformation goals.
Design future-state architectures that leverage cloud platforms, back-end applications, and integrations across ERP, CRM, and other enterprise systems.
Serve as a trusted advisor to customer executives, bridging the gap between business strategy and technical execution.
Deliver compelling presentations, architectural reviews, and executive workshops that clearly articulate vision and value.
Provide architectural guidance on cloud adoption, modernization, scalability, security, and best practices.
Collaborate closely with Sales, Solutions Engineering, and Product teams to influence strategy and drive customer success.
Document and communicate architecture patterns, standards, and best practices both internally and externally.

Benefits

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
401(k) plan
Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Talkdesk offers 14 paid holidays each year.
Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

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