Presale Engineer
Scopio Labs
•$100,000 - $110,000•Remote
About The Position
Join our dynamic global customer success team as a Presale Engineer, and help us bring Scopio's innovative solutions to laboratory environments. As a vital member of a multidisciplinary team, you'll guide customers in implementing our applications from presales through go-live and ongoing adoption support. You’ll help ensure a seamless integration process and that customers harness all the benefits of Scopio technology. Scopio Labs offers competitive compensation and benefits, including health coverage for you and your dependents and a 401K with a 4% company match.
Requirements
- Minimum of two years of experience in the medical device industry with presales responsibilities at laboratories
- Previous experience in a hematology laboratory
- Bachelor’s degree in a relevant field or equivalent education and experience
- Strong interpersonal, persuasive, problem-solving, and communication skills
- Ability to be proactive and initiate actions to assist customers
- Ability to build sustainable relationships with internal and external stakeholders
- Collaborative team attitude with a strong commitment to customer success
- Willingness to travel up to 60%
- Authorization to work in the United States
Nice To Haves
- Medical Laboratory Scientist (ASCP) or Medical Laboratory Technologist (ASCP) certification is an advantage
Responsibilities
- Support the sales team with application demos and evaluations
- Participate in industry conferences
- Plan and execute implementation at customer sites
- Assist customers in meeting regulatory and validation requirements
- Develop and conduct training programs, including workshops and on-site sessions for users
- Manage the integration process to align with customer expectations and timelines
- Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives
- Identify critical gaps and product issues, recommend actionable solutions, and be the voice of the customer to backoffice teams
- Collect ROI data to measure progress and utilization at customer sites
Benefits
- health coverage for you and your dependents
- 401K with a 4% company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
