Preregistration Representative

HCA Healthcare • Caldwell, ID

115d • $15 - $21 • Remote

About The Position

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). The Pre-Registration Call Center Representative is responsible for timely and accurate processes associated with Phone Pre-Registration and Collection of Patient Financial Responsibility. You will perform pre-registration at a minimum of 1 day prior to date of service for all in scope services, review patient insurance and benefits to explain, quote and collect estimated patient cost share, and contact patients via phone to confirm or obtain missing demographic information.

Requirements

• High school diploma or GED preferred
• One year of related experience preferred

Responsibilities

• Perform pre-registration at a minimum of 1 day prior to date of service for all in scope services
• Review patient insurance and benefits to explain, quote and collect estimated patient cost share
• Contact patient via phone to confirm or obtain missing demographic information
• Receive inbound calls to confirm or obtain missing demographic information
• Complete Medicare Secondary Payor Questionnaire as applicable
• Utilize appropriate escalation processes to the facilities
• Utilize provided guides to efficiently and appropriately quote policies, answer inquiries and direct patients
• Ensure appropriate documentation is entered in standard format on the patient record
• Meets/exceeds performance expectations and completes work within the required timeframes
• Implements and follows system downtime procedures when necessary
• Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement'
• Adhere to all department policies, processes, and procedures
• Other duties as assigned including assistance with other call center lines of business based on need

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage
• Flexible spending accounts, supplemental health protection plans
• 401(k) Plan with a 100% match on 3% to 9% of pay
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Time Away From Work Program (paid time off, paid family leave)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED