Preregistration Representative

HCA-posted 3 months ago
Remote • Pearland, TX
5,001-10,000 employees
Hospitals
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This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Do you want to join an organization that invests in you as a Preregistration Representative? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

  • Perform pre-registration at a minimum of 1 day prior to date of service for all in scope services
  • Review patient insurance and benefits to explain, quote and collect estimated patient cost share
  • Contact patient via phone to confirm or obtain missing demographic information
  • Receive inbound calls to confirm or obtain missing demographic information
  • Complete Medicare Secondary Payor Questionnaire as applicable
  • Utilize appropriate escalation processes to the facilities
  • Utilize provided guides to efficiently and appropriately quote policies, answer inquiries and direct patients
  • Ensure appropriate documentation is entered in standard format on the patient record
  • Meets/exceeds performance expectations and completes work within the required timeframes
  • Implements and follows system downtime procedures when necessary
  • Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement'
  • Adhere to all department policies, processes, and procedures
  • Other duties as assigned including assistance with other call center lines of business based on need
  • High school diploma or GED preferred
  • One year of related experience preferred
  • Comprehensive medical coverage that covers many common services at no cost or for a low copay
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income
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