Premium Supervisor | Part-time | Mortgage Matchup Center

Oak View Group•Phoenix, AZ

2d•$22 - $25

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary The Premium Supervisor is responsible for overseeing the serving of guests in suite areas. The Premium Suites Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Premium Suites Supervisor will assist the Premium Suite Managers with projects including training, inventory and special events. The Premium Suites Supervisor must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly wage of $22.00 to $25.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue The Mortgage Matchup Center is in the heart of downtown Phoenix, home to the Phoenix Suns and Mercury professional basketball teams and a variety of special events and concerts tear round-making it the preeminent destination for sports and entertainment in the southwest.

Requirements

Minimum of 2 years' previous hospitality and high volume dining experience required
Strong knowledge of food and wine
Basic knowledge of cost control measures and P&L's
Ability to problem solve and operate in a fast-paced environment
Ability to work flexible hours, including nights and weekends
Standing and walking for entire length of shift
Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting
Ability to lift up to 50 lbs

Responsibilities

Supervises and coordinates premium suite staff, including training on company and departmental standards and providing constructive and corrective feedback as needed.
Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions.
Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Director of Premium Services.
Immediately reports any low inventory and safety and maintenance issues to the Director of Premium Services.