Premium Services Representative - Part Time

United Airlines•Denver, CO

8h•Onsite

About The Position

As the face of our customer, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. Job overview and responsibilities The Premium Services Representative (PSR) provides an exceptional level of personalized service for United’s premium customers including but not exclusive to Global Services members, United Club Customers, Polaris Customers, and key high-value customers during day-of-travel. Duties align with United's Core4 values and help to drive a peace of mind for these customers’ travel experience. Representatives meet and exceed expectations of the position by personifying the core values of our brand (Safe, Caring, Dependable, Efficient). Premium Service Representatives Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies

Requirements

High school diploma, GED or equivalent
Strong Customer Service, hospitality, or equivalent experience
Comfortable working with computers, mobile devices, and new technologies specific to Premium Services
Ability to interact professionally and courteously with all customers including VIPs, CEOs and other top-level executives
Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage, bend to reach low locks, ability to use escalators, elevators, and ascend and descend stairs
Basic skills in the use of Microsoft Office products such as Outlook, Word and Excel
Must be flexible to work any shift during a 24/7 work week including nights, weekends and holidays
Ability to acquire a SIDA badge and meet airport requirements for badging
Legally authorized to work in the United States without sponsorship
Ability to meet the Company attendance standards and uniform and appearance standards
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Proficiency in additional language(s) preferred – encouraged to utilize these skills when applicable
3+ years Customer Service Representative experience in airport services

Responsibilities

Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally
Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies