Premium Services Manager (Sutter Health Park)

ASM Global•West Sacramento, CA

1d•$68,640•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The Manager of Premium Services will report to the Director of Operations and is responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations including Clubs, Suites, In-Seat Service, Catering, and all other pertinent areas of premium services.

Requirements

5 years or experience successfully managing premium and VIP operations which may include Clubs, Suites, Restaurants, etc.
Bachelor’s degree with a minimum of 5-7 years of management experience in the contract foodservice industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
Must have basic financial knowledge of the food and beverage business and solid decision-making skills in order to make sound business decisions
Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills
Customer service oriented with the ability to interact with all levels of Legends and LAFC management
Must be available to work extended hours due to business requirements including late nights, weekends and holidays
Must be able to work in a team environment

Nice To Haves

Knowledge of accounting policy and procedures is preferred

Responsibilities

Manage all facets of the premium food and beverage operations to achieve operational budgets, manage monthly P&L statements and ensure that all financial reporting is accurate.
Demonstrated experience managing the operations of multiple VIP clubs and hospitality spaces including coordination with the Executive Chef and culinary team on menu construction and production, labor, guest service training and presentation within set budget parameters.
Provide leadership, coaching and mentorship to a staff responsible for executing the premium business plan
Achieved planned costs in labor and COGS and work within budgeted guidelines
Develop annual operating budget and quarterly reviews vs plan
Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices
Oversee monthly inventory for premium services operations
Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials
Ensuring proper operational condition of all food service equipment
Work closely with sub-contractors to ensure all operational needs are met and terms of contract are followed
Develop new concepts that best serve the desires of our guest and incorporates industry trends and technology
Recruit, interview, hire, training and further the abilities of all event service staff