Premium Services Manager (Sutter Health Park)

ASM Global • West Sacramento, CA

131d • $68,640

About The Position

The Manager of Premium Services will report to the Director of Operations and is responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations including Clubs, Suites, In-Seat Service, Catering, and all other pertinent areas of premium services.

Requirements

• 5 years of experience successfully managing premium and VIP operations which may include Clubs, Suites, Restaurants, etc.
• Bachelor’s degree with a minimum of 5-7 years of management experience in the contract foodservice industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.
• Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Basic financial knowledge of the food and beverage business and solid decision-making skills.
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of Legends and LAFC management.
• Availability to work extended hours due to business requirements including late nights, weekends and holidays.
• Ability to work in a team environment.
• Knowledge of accounting policy and procedures is preferred.

Responsibilities

• Manage all facets of the premium food and beverage operations to achieve operational budgets, manage monthly P&L statements and ensure that all financial reporting is accurate.
• Demonstrated experience managing the operations of multiple VIP clubs and hospitality spaces including coordination with the Executive Chef and culinary team on menu construction and production, labor, guest service training and presentation within set budget parameters.
• Provide leadership, coaching and mentorship to a staff responsible for executing the premium business plan.
• Achieved planned costs in labor and COGS and work within budgeted guidelines.
• Develop annual operating budget and quarterly reviews vs plan.
• Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices.
• Oversee monthly inventory for premium services operations.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials.
• Ensuring proper operational condition of all food service equipment.
• Work closely with sub-contractors to ensure all operational needs are met and terms of contract are followed.
• Develop new concepts that best serve the desires of our guest and incorporates industry trends and technology.
• Recruit, interview, hire, training and further the abilities of all event service staff.

Benefits

• Competitive salary of $68,640 commensurate with experience.
• Medical, dental, vision, life and disability insurance.
• Paid vacation.
• 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree