Premium Services Manager| Hub City Spartanburgers

Oak View Group • Spartanburg, SC

413d • $60,000 - $70,000

About The Position

The Premium Services Manager at Oak View Group is responsible for overseeing the execution and service of all Suites Services and Catered Events. This role requires a personable individual who can thrive in a fast-paced environment, focusing on training and developing service staff while ensuring excellent service delivery during events.

Requirements

• 3-5 years of experience in a management capacity in a high volume fast-paced restaurant or catering environment.
• Proficient in Microsoft Office applications including Excel, Word, and PowerPoint.
• Ability to supervise the work of others and communicate effectively with employees, co-workers, and guests.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly, and perform basic math functions related to cash transactions and inventory.
• 2-year degree in Business Management or Hospitality preferred, but relevant work experience will be considered.

Nice To Haves

• Experience in event planning or coordination.
• Knowledge of health and safety regulations in food service.
• Strong leadership and team-building skills.

Responsibilities

• Overall management of Premium & Catering Food and Beverage operations including interviewing, hiring, scheduling, ordering, inventory, labor costs, and equipment maintenance.
• Oversee catering, restaurant, and suite operations.
• Directly oversee all Premium & Catering part-time staff.
• Ensure legal, efficient, professional, and profitable operation of the venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Responsible for overseeing food service and serving beverages to guests, including checking IDs for alcohol purchases.
• Ensure proper execution of all directives stated in Banquet Event Orders.
• Responsible for event advancement and effective communication with clients, partners, vendors, guests, and employees.
• Complete and update administrative paperwork associated with events, including diagrams, timelines, and side-work assignments.
• Ensure tableware and linens are replaced as necessary.
• Identify ingredients and explain menu item preparations to guests.
• Assist in setting up banquet functions including linens, dishware, glassware, and silverware when needed.
• Observe guests to respond to additional requests and determine needs before, during, or after meals.
• Maintain sanitation, health, and safety standards in work areas.
• Demonstrate excellent attendance and ensure equipment is operable and clean prior to events.
• Recognize visibly intoxicated guests and take appropriate action to cut off alcohol service.
• Enforce all OVG policies and procedures.
• Practice excellent Human Resources skills regarding employee relations, corrective action, coaching, and counseling employees.

Benefits

• Health, Dental and Vision insurance
• 401(k) savings plan
• 401(k) matching
• Paid time off (vacation days, sick days, and 11 holidays)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree