Premium Service Manager (Huntington Center)

Careers Opportunities at AVI Foodsystems•Toledo, OH

5d•Onsite

About The Position

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of a Premium Service Manager at Huntington Center in Toledo, OH . Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Requirements

At least 2 years of previous management experience
Excellent customer service and communication skills (both written and verbal)
Working knowledge of Microsoft Office: Word, Excel and PowerPoint
Experience with cash handling procedures and reconciliation of cash banks and reports

Nice To Haves

ServSafe certification preferred
Knowledge of POS systems preferred

Responsibilities

Provide leadership to the team members so that each team member consistently meets our standards of superior customer service, quality and cleanliness
Ensure the profitability of the business by operating within established guidelines and requirements for sales growth, food cost, labor, and all other controllable costs
Participate in team member meetings and training programs; provide coaching to team members as needed
Ensure compliance with proper sanitation and safety standards
Interact professionally and effectively with all levels of individuals, ranging from client contacts and company executives, to hourly team members
Provide prompt, accurate and professional responses, guidance and information to clients and company management as needed or requested
Weekly work schedule is event-based, requiring many evenings and weekends
Oversee ordering and inventory for premium services/catering operations, including but not limited to beverages and dry stock
Maintain existing programs and develop new standard operating plans to ensure the highest quality of food and beverage service
Quickly respond, resolve and proactively anticipate customer challenges, complaints, requests and inquiries from all guests and clients
Scheduling and training of beverage team
Responsibilities for accurate filling and setting of beverages in suites and bars for catering
Responsibilities for delegation of suite attendants, ensuring proper and accurate suite setup, execution and teardown
Assists suite attendants with game day guest relations
Scheduling and training of suite attendants
Perform all other related duties, tasks and responsibilities as required