Premium Seating Guest Services (VIP) Huntington Bank Pavilion

Live Nation • Chicago, IL

318d • $16

About The Position

As a Premium Seating Guest Services, or VIP crew member, you help ensure safety and engage with guests to assist with their needs before, during, and after the show. You will engage with season clients who purchase sky suites, floor boxes, or premium seating throughout the venue.

Requirements

• Must be at least 16 years of age.
• Prior work experience not required.
• Customer service, friendly attitude, and good communication skills.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policies and procedures.
• Availability on event dates, primarily evenings and weekends.
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.

Responsibilities

• Deliver exemplary customer service to help maintain customer loyalty.
• Greet guests and scan tickets upon entry to the venue, ensuring tickets are for the appropriate event.
• Assist guests with locating their seats.
• Check tickets for entry into VIP/ premium seating locations throughout the venue during the event.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Assist with guest complaints, giving directions, and keeping the venue safe, clean, and presentable.
• Monitor the crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
• Participate in the post-show cleaning of the venue.
• Provide great customer service to all of our guests to ensure a memorable experience.
• Perform all other duties as assigned or needed.
• The position requires you to be able to work during all weather conditions since this is an outdoor venue.
• This position will require you to work past 11:30 PM on most nights, which may result in the inability to take public transportation home on event days.
• Position requires constant walking or standing in one place for long periods.
• Any operational tasks designated by the Operations Manager and General Manager.

Benefits

• Generous vacation, healthcare, and retirement benefits.
• Student loan repayment to support recent grads.
• Six months of paid caregiver leave to support new parents.
• Perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips).
• Music @ Home (stipend to cultivate your little ones’ music interest).
• Tuition reimbursement to fuel your ongoing professional development.
• Access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed