Premium Seating Concierge

Houston Texans • Houston, TX

202d

About The Position

The Houston Texans are in a season of growth. We are seeking an individual for the position of Premium Seating Concierge (Gameday). The basic function of this role is to assist in the execution of superior customer service in all assigned premium seating areas in NRG Stadium in an effort to enhance the fan experience during Club home games and other Club-sponsored events as may be assigned.

Requirements

• Outstanding customer service skills.
• Professional demeanor and appearance.
• Strong interpersonal skills with ability to think creatively in solving customer service issues.
• Ability to work effectively in a team environment as well as on an individual basis as situation dictates.
• Strong attention to detail and follow-through.
• Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.

Nice To Haves

• Bachelor's degree from a four-year accredited college or university preferred.
• Prior customer service experience strongly preferred.

Responsibilities

• Conduct pre- and post-game checks of all premium seating areas of the Stadium.
• Assume station at designated area (i.e., VIP entrance, club level host and concierge desks, suite level, Director's Club, etc.).
• Greet and welcome Suite and Club level guests as they enter the Stadium.
• Provide information on the Stadium, the Club and the city of Houston to all guests upon request.
• Resolve any service issues encountered by premium product guests on the Suite and Club levels.
• Assist with any special requests received from premium seating guests.
• Assist with premium giveaways as necessary.
• Assist in any other service-related gameday duties as necessary or as may be assigned by the Senior Director of Luxe Partnership Services, Club Membership Services Managers, Club Seat Membership Advisors, Senior Coordinators of Luxe Partnership Services, and Luxe Partnership Services Representative.
• Perform various other tasks that may be assigned from time to time by Senior Director of Luxe Partnership Services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees