Premium Manager | Full-Time | Synovus Park

Oak View Group•Columbus, GA

10d•$60,000 - $65,000•Onsite

About The Position

The Premium Manager is responsible for the comprehensive oversight of all suites, clubs, and premium catering operations within the venue. This role ensures exceptional service standards, drives premium revenue performance, and supports all operations as needed to achieve overall departmental profitability. The Premium Manager leads all suite-level activities with a strong focus on service execution, operational efficiency, staff development, and guest satisfaction. This position actively supervises, coaches, trains, and mentors staff to uphold OVG Hospitality’s quality and service standards, while fostering a positive, professional, and collaborative work environment. The Premium Manager also enforces all OVG personnel, operating, and compliance policies, manages event service requirements from planning through execution, and contributes to employment-related decisions, including hiring, training, performance management, and corrective action. A flexible schedule, excellent attendance, professionalism, and strong technical aptitude are essential for success in this role.

Requirements

3-5+ years of progressive experience in hospitality, or large-scale food & beverage operations.
Strong leadership and team management skills with the ability to motivate and develop staff.
Proven experience in budgeting, financial reporting, and cost control.
Excellent communication, organizational, and problem-solving abilities.
Strong knowledge of inventory cost control and menu planning.
Attention to detail and ability to coordinate multiple activities simultaneously.
Ability to work nights, weekends, and holidays as dictated by event schedules.
Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

Oversee the effective management of Catering, Suites, Club Level operations.
Ensure consistent, high-quality suite holder and premium guest satisfaction across all service areas.
Maintain full compliance with all alcohol service policies; monitor service throughout events and immediately report any concerns.
Provide continuous training, development, and supervision of hourly team members, including documentation of performance and attendance in accordance with company policy.
Troubleshoot Point-of-Sale (POS) issues, including hardware and software challenges.
Create event staffing plans, generate schedules, and verify employee time.
Manage all catered events from set-up to tear-down, coordinating communication between hourly staff, culinary teams, and guests.
Conduct pre-event staff briefings to communicate event requirements and assignments.
Monitor inventory levels, conduct regular counts, and manage purchasing to minimize waste and loss.
Enforce all OVG and venue policies related to guest service, quality standards, uniforms, cash handling, operations, and presentation.
Perform post-event walkthroughs of suites, clubs, and pantry areas to verify cleanliness and readiness.
Assist in developing additional business opportunities, community partnerships, and special projects as assigned by the General Manager.