Premium Manager | Full-Time | University of Kansas Athletics

Oak View Group•Lawrence, KS

10h•$60,000 - $70,000•Onsite

About The Position

The Premium Manager is responsible for overseeing and elevating the overall experience of all premium events throughout the venue. This role is dedicated to creating exceptional, memorable moments for every guest. In our premium spaces, the value goes far beyond the physical environment, it’s defined by the feeling we deliver. The Premium Manager provides white‑glove hospitality, builds strong and lasting guest relationships, and upholds the high service standards that define our premium brand. This position is an in-person role and reports directly to the Director of Premium. Candidates must be able to work evenings, weekends, and holidays as required. This role will pay a salary of $60,000-$70,000

Requirements

Associate’s degree (A.A.) or greater in Culinary Management, Business Management, or related field.
3-5 years’ experience in a similar food and beverage management position.
Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
Experience training new employees.
Advanced knowledge of inventory procedures and controls.
Experience ordering products for a high-volume venue or facility.
Ability to communicate with employees, co-workers, management staff and guests in a clear, professional and courteous manner, which fosters a positive, enthusiastic and cooperative work environment.
Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or responding to technical, product or equipment challenges during an event) quickly and under pressure.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to IEC concession operations.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.

Nice To Haves

Nationally recognized food service sanitation training course certification preferred.
Nationally recognized alcohol service training course certification preferred.

Responsibilities

Responsible for managing, developing and mentoring staff of part-time and full-time premium employees, including initiating employee discipline as required.
Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
Ensure proper set-up of all premium locations prior to doors.
Set-up duties may include confirming suite orders, verifying opening inventory, assigning duties to premium workers, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining that levels of food production based upon projected guest attendance has been met.
Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
Ability to oversee inventory, order product, and manage volume sales.
Manage and run all premium operations before, during and after the event.
Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, constant guest communication, guest orders, guest complaint resolution, training, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the AGM.
Training new & current employees regarding property procedure & best practices.
Willing to cover/back-up any open position to ensure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
Ensure that all State/Federal, and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines, general safety policies and procedures.
Report any alcohol service or other compliance issues.
Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports, generating invoices; serves as a resource for POS applications and training.
Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents.
Relays safety/health issues to management immediately.
Ensure event staff are aware of workplace expectations; provide on-going assistance, training and mentoring to event staff; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
Ability to obtain working knowledge of all existing premium locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.