Premium Host / Hostess | Chase Field

Compass Group • Phoenix, AZ

2d • $16 • Onsite

About The Position

Step into the world of hospitality at Chase Field and join the Premium Clubs Team. As a Premium Clubs Team member you will be an essential part of delivering excellent service to guests during the exciting events hosted at Chase Field, home of the Arizona Diamondbacks. If you are passionate about providing top-notch hospitality in a dynamic environment this is your chance to contribute to memorable experiences for our guests.

Requirements

• Excellent customer service skills; ability to interact professionally and effectively.
• Ability to multi-task in a fast-paced environment.
• Knowledge of food safety regulations, best practices, and sanitation requirements.
• This position may require the following valid certifications; ServSafe Alcohol Certification, and Maricopa County approved Food Handler certification.
• Flexibility to work evenings, weekends, and holidays as required for stadium events.
• Ability to stand and walk for prolonged periods, ranging 6-12 hours, during events or as required by operational demands.
• Must be able to perform physical tasks, including walking, standing, ascending/descending stairs, as necessary.
• Exposure to heat, steam, and cold temperatures within the kitchen environment.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to bend, stoop, and kneel as needed.

Nice To Haves

• Previous experience in the restaurant and/or sports entertainment industry
• Previous Host/Hostess experience preferred.

Responsibilities

• Greet guests in friendly and welcoming manner; ensure a welcoming atmosphere at all times.
• Provide exceptional, friendly, and courteous service to guests.
• Manage reservations, ensuring accurate guest information including special requests.
• Provide accurate wait time estimates to guests; taking consideration of availability and guest preference.
• Escort guests to designated tables in professional and courteous manner.
• Communicates effectively between front-of-house and back-of-house staff to manage seating.
• Effectively relay seating assignments and guest details to the servers.
• Communicate regularly to server team to ensure smooth and efficient operations.
• Handle guest concerns and complaints in a professional and courteous manner; collaborate with supervisory staff to address issues that may arise.
• Ensure work area remains clean, organized, and compliant with safety and sanitation requirements.
• Completes opening and closing duties including cleaning tasks, setup, preparation in assigned area, daily and monthly inventory.
• Collaborate with FOH and BOH team to promote a positive environment, smooth operations and timely service.
• May assist with inventory, re-stocking item, and other restaurant duties.
• Interact with guests in friendly and professional manner, resolving any complaints or concerns promptly; escalate guest concerns to Supervisor when necessary.
• Performs other duties as assigned.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed