Premium Hospitality Ambassador

Andy Frain • Tuscaloosa, AL

145d • $15

About The Position

Crimson Tide Hospitality PREMIUM HOSPITALITY AMBASSADORS are crucial to the success of our premium seating operations. They serve as friendly faces to ticket holders and their guests, guaranteeing compliance with operational policies across premium hospitality areas. Ambassadors also help facilitate communication between donors, caterers, maintenance staff, custodial staff, CTH Management, and Athletic Department personnel.

Requirements

• Must be 16 years of age or older.
• Must be willing to submit to a background check and drug screening where required; any offer of employment is conditioned upon the successful completion of a background investigation.
• Previous customer service experience is a plus!

Nice To Haves

• Strong customer service skills, exemplifying Andy Frain Services Mission Statement - 'Customer Service is Every Employee's Job.'
• Ability to facilitate progressive change, follow directions, work as part of a team and get along with other employees.
• Clear and effective oral and written communication skills.

Responsibilities

• Provide the highest level of customer service to all guests, fans, and department staff.
• Ensure adherence to all game day policies and procedures.
• Always be monitoring entry points to maintain exclusivity of the premium areas.
• Execute all pre, during, and post-game tasks related to your assigned premium area (e.g., trash disposal, facility supervision, catering requirements, ticket scanning, elevator operations, etc.).
• Serve as the primary point of contact for all premium guests within your designated area throughout the game.
• Other duties as assigned

Benefits

• Competitive Pay Rate ($15/hour)
• End of season appreciation event at Bryan-Denny Stadium featuring dinner, prize pack raffles, awards, and tours.
• Priority student ticket access for SEC Championship Game and away College Football Playoff games.

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees