Premium Experience Coordinator

DECC•Duluth, MN

10d•$19 - $19•Onsite

About The Position

Are you a highly organized, customer-focused individual with a knack for making people feel special? Do you thrive in a dynamic environment where no two days are the same? We're looking for a Premium Experience Coordinator to be the heart of our premium suite and DECC venues operations. In this role, you'll be the go-to person for our valued clients and our suite owners, ensuring their experience is seamless, stress-free, and truly unforgettable from start to finish. If you love building relationships, managing details, and being part of exciting events, this is the perfect opportunity for you!

Requirements

Customer Service Excellence: A highly personable, attentive, and positive personality with a passion for delivering top-tier customer and hospitality experiences.
Organizational Prowess: Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
Communication Skills: Above-average written and verbal communication skills, allowing you to clearly convey information and build strong rapport.
Tech Savvy: Basic accounting and computer proficiency, with the ability to quickly learn new software programs.
Self-Motivation: The ability to work semi-independently, take initiative, and manage deadlines with professionalism.
Adaptability: Flexibility to work variable hours based on our event schedule, with the heaviest season typically from September through March.
Experience: A high school diploma or equivalent, plus six to twelve months of related experience in customer service, hospitality, or administrative roles.

Responsibilities

Client Relations & Sales Support: You'll build strong relationships with clients and suite owners, assisting with sales inquiries and supporting the contracting process for premium experiences.
Financial Management: Efficiently manage payments for client and suite services, ensuring accurate records and smooth transactions.
VIP Hosting: Be the welcoming face for our clients and suite owners and their guests during events, greeting upon arrival, addressing their needs, and ensuring they have a fantastic experience.
Catering Coordination: Receive, confirm, and manage all catering orders and special requests, acting as a liaison with our catering team to ensure flawless delivery. You'll also be knowledgeable about our menu to suggest appropriate substitutions for dietary needs.
Problem Solver: Proactively follow up on requests and resolve any issues to ensure complete satisfaction for all clients and suite users.
Administrative Support: Handle essential administrative and clerical duties, maintain detailed records, and complete required reports to keep operations running smoothly.