Premium DT Support Engineer

GE Vernova • Atlanta, GA

24d • $80,000 • Onsite

About The Position

GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. Learn more at www.gevernova.com The Premium DT Support Engineer will be responsible for providing “best-in-class” IT technical support and white glove services for our VIP customers (Senior Executives and associated Executive Assistants). This role will be responsible to deliver and support CTO products and services along with supporting CTO projects and initiatives within assigned area of responsibility. You will be expected to leverage new technologies and analytics to continuously improve the customer experience. This position will be responsible for working directly with VIP customers, as well as providing technical guidance, and to facilitate the adoption of new technologies and tools. This role will be based out the GE Vernova Premium site located in Atlanta, Georgia and aligned to the GE Vernova CTOO Premium Support team.

Requirements

• Bachelor’s degree in Computer Science, Information Management or other technical / IT field and 2 years of relevant experience OR in lieu of a degree: a HS diploma/GED and 6+ years of IT experience or equivalent military experience/training with client (PC) technologies, and support services
• 2+ years of experience with client (PC) technologies and support services
• 2+ years of experience of AV
• 2+ years of experience desktop support
• Must be willing to work out of the GE Vernova Premium Site in Atlanta, Georgia
• Willingness and ability to travel up to 10-15% of the time

Nice To Haves

• Operations experience in technical customer support and troubleshooting.
• Ability to develop and follow procedures.
• Ability to manage multiple, simultaneous tasks, client relationships and expectations.
• Excellent written and oral communication skills.
• Strong interpersonal skills
• Strong team player – collaborates well with others to solve problems and actively incorporates.
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
• Passion for technology and learning
• Strong listening skills
• Windows, Mac, iOS, Android operating systems
• Microsoft Office and Collaboration tools
• Telephony & Mobility
• Audio Visual & Videoconferencing solutions
• Basic Network (LAN, WAN, WLAN) fundamentals
• Ability to communicate effectively with technical and non-technical communities.
• Ability to work with varying levels of internal stakeholders and external vendors.
• Demonstrated customer focus.

Responsibilities

• Act as DT concierge service to provide VIP customers support for all DT related issues and requests.
• Focal point for VIP customer interactions and support for all Premium site IT infrastructure issues including client, mobility, wireless, AV, conference room, and network connectivity.
• Analyze and resolve complex hardware and software issues.
• Provide Premium audio-visual support, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met.
• Partner with other DT teams on new technology introduction projects to communicate, plan for, and ensure readiness for our VIP customers.
• Delivery of videoconferencing technologies and equipment for senior executive presentations, live events, and meetings.
• Troubleshoot any issues as they arise to resolution.
• Partner with the Collaboration team for the build out of Premium site conference rooms.
• Identify and resolve problems, applying knowledge in complex, difficult, or stressful situations.
• Maintain/resolve all open incidents/requests in a timely manner and through proper ticket management processes.
• Provide onsite hands and eyes support for other DT teams.
• Ensure all business policies and standards related to client services and DT security and compliance are being met.
• Provide timely, proactive communications to stakeholders on significant issues and developments.
• Fully own the support experience of all the technologies that the VIP customers use daily.
• Perform all other duties as specified by leadership team.

Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees