Premium Audit Technology Senior Analyst

Westfield•Westfield Center, OH

20d•Hybrid

About The Position

The Premium Audit Technology Senior Analyst manages the Premium Audit department's technology needs through a partnership with IT and the Premium Audit software vendor and users. The role is responsible for the operation of the premium audit software solution, including development, implementation, maintenance, testing and service issues. The role is to create and manage departmental reports to provide analytics to the department's leadership team, which are used to monitor audit production and individual performance. The Senior Analyst analyzes audit performance data and makes recommendations for enhancements to workflow, procedures or reports, and supports change management related to systems changes.

Requirements

2 - 5 years of experience in Premium Audit, Technology or a related field.
Bachelor's degree in Business Administration, IT or a related field and/or commensurate work experience.

Responsibilities

Manages the Premium Audit department's technology needs and serves as Premium Audit's liaison to IT and software vendor(s) for the development, implementation, maintenance, testing and service issues of the premium audit software.
Handles the operation and first level troubleshooting support of the premium audit software which includes maintaining and updating the system, user passwords, class code changes, processor configuration, policy extraction, coding and library files.
Analyzes audit performance data and makes recommendations to the Premium Audit leadership team for enhancements to workflow and procedures.
Partners with IT and software vendor(s) to plan, analyze and develop optimal business solutions.
Assists the Premium Audit Leader with developing recommendations and business plans related to technology for the Premium Audit department.
Researches and analyzes optional vendor solutions and makes recommendations to the Premium Audit Leader.
Monitors progress of premium audit software projects and provides communication to Premium Audit and IT.
Collaborates with software users to define business needs, identify project opportunities, scope, assumptions, resource needs, expected benefits, costs, and risks.
Manages monthly, year-to-date and Ad Hoc reporting for the department, providing data on audits ordered, work completed by role and by vendor, revisions and net premium impact.
Creates new reports which provide the leadership team with enhanced options to monitor workflow and individual performance.
Provides department communication and employee training around system functionality and keying/coding when new systems are introduced and when changes occur.