Premium Audit Manager – Dispute Team

AmTrust Financial Services•Cleveland, OH

19d•Hybrid

About The Position

The Premium Audit Dispute Manager is responsible for leading and managing a Premium Audit team who conduct virtual and some physical audits across various lines of business, with a focus on Workers’ Compensation and General Liability. This role oversees service delivery, inventory management & stabilization, staff development, and regulatory compliance within the Premium Audit function. The manager oversees daily operations, provides strategic direction, and fosters a culture of excellence aligned with AmTrust’s mission, vision, and values. Those within a 50 mile radius of an AmTrust office will be expected to abide by a hybrid schedule. The expected salary range for this role is $76,600 - $110,000. Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

Requirements

Bachelor’s degree from a four-year college or university.
Minimum of 5 years of relevant experience in premium audit or related field.
Proven accountability and ownership of responsibilities.
Strong business acumen and understanding of industry concepts.
Excellent written, verbal, and interpersonal communication skills.
Exceptional organizational skills and attention to detail.

Nice To Haves

APA (Associate in Premium Audit) designation or willingness to obtain.

Responsibilities

Supervises a remote team of 12–16 Senior Premium Auditors & Premium Auditors.
Performs coaching, mentoring and performance management to ensure team success. Performs all necessary management functions to meet Key Performance Indicators (KPIs) and ensure that compliance and performance standards are achieved.
Leads recruitment, onboarding, and ongoing development of audit staff.
influences others to take actions to support organizational changes by removing barriers, overcoming obstacles and/or resistance and providing necessary resources
Audit Completion Targets: Ensure timely completion of assigned audits in alignment with departmental production goals and service level agreements (SLAs).
Inventory Management: Maintain a balanced and achievable audit inventory across the team to optimize workflow and efficiency.
Performance Monitoring: Track and report individual and team performance metrics including audit volume, turnaround time, and error rates.
Support training on audit systems, policy management platforms, and other relevant applications.
Provide technical guidance and support to team members
Analyze audit findings, resolve discrepancies with insureds, agents, and underwriters.
Prepare and present monthly reports on team productivity, audit quality, and other performance metrics.
Ensure audit practices comply with state regulations and company filings.
Identify and maintain procedures for accurate classification of auditable business.
Collaborate & support insureds and agents audit inquiries and/or disputes within region.
Build and maintain strong relationships with internal and external stakeholders.
Drive performance and accountability by making sure effective and timely actions are taken. Maintain consistency across the organization while staying informed of industry trends and market demands to guide departmental practices.
Contribute to process improvements and strategic initiatives within the Premium Audit department.