Premium Audit- Customer Service Assistant 2 - 20068007

State of Ohio • Columbus, OH

10d

About The Position

What You’ll Be Doing: Under general supervision contacts employers or employer representatives & attorneys by phone to make audit appointments & update auditors calendars with scheduled or rescheduled appointments Maintains audit inventory (i.e. updates Access database with audit information such as dates of appointment, rescheduling); updates audit plan which is in excel with various information; updates CS with employer’s demographic information obtained during the audit scheduling process; receives & forwards email from auditors to appropriate personnel to update manual classifications or current claim. Take audit information received electronically or hard copy from employers, their representatives or other sources and transfer information into UDS. Performs general clerical tasks\: opens, sorts, & scans mail; forwards mail/email to appropriate personnel &/or BWC department; maintains files related to employer audits (e.g. notification letters, questionnaires, responses from employers regarding audits); screens and handles telephone calls & forwards questions to appropriate personnel if needed. Occasionally photocopies information for auditors & supervisor; compiles information from various sources for use by supervisor

Requirements

• 9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
• Or equivalent of Minimum Qualifications for Employment noted above.
• Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed; typing/keyboarding.
• Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine); operation of personal computer or computer terminal.
• Ability to apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context; handle routine & non-routine inquiries, requests, complaints &/or transactions received in writing &/or by telephone, teletype, e-mail, in-person contacts &/or by other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.

Responsibilities

• contacts employers or employer representatives & attorneys by phone to make audit appointments & update auditors calendars with scheduled or rescheduled appointments
• Maintains audit inventory (i.e. updates Access database with audit information such as dates of appointment, rescheduling)
• updates audit plan which is in excel with various information
• updates CS with employer’s demographic information obtained during the audit scheduling process
• receives & forwards email from auditors to appropriate personnel to update manual classifications or current claim
• Take audit information received electronically or hard copy from employers, their representatives or other sources and transfer information into UDS
• Performs general clerical tasks\: opens, sorts, & scans mail
• forwards mail/email to appropriate personnel &/or BWC department
• maintains files related to employer audits (e.g. notification letters, questionnaires, responses from employers regarding audits)
• screens and handles telephone calls & forwards questions to appropriate personnel if needed
• Occasionally photocopies information for auditors & supervisor
• compiles information from various sources for use by supervisor

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed