Premium Audit Administrative Clerk
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About The Position
We are excited to announce our search for a full-time Premium Audit Administrative Clerk! This job contributes to the mission of FrankCrum by analyzing basic Premium Audit reports, emails, mailings, phone calls, notifications, etc. prepared directly by insured or by internal and external premium auditors. Handles the quality and timely review, processing and handling of all non-productive audits and re-opens of non-productives for all lines of business and for all states. This includes full term policies, cancellations, short rates, and interim audits. Verifies and validates entity, ownership, classifications, applicable state rules and regulations. Reviews and validates exposure limitations as they apply to individuals, corporate officers or partners and makes corrections as needed. Updates agency and policyholder contact info for all systems. Reviews and updates assignments ordered and not received within 90+ days of audit order. Prepares and sends email or mail notifications to all third-party service partners for status updates on all outstanding assignments aged more than 90- days. Stays up to date on State Regulations, Officer Min/Max, NCCI/PAAS, UW & Compliance rule changes. Provides referrals to Underwriting on pertinent information found during the review process. Assists brokers and policyholders with questions concerning findings and renewal exposures. Provides excellent customer service, interpersonal and teamwork skills by phone, written & in-person communications. Develops strong relationships with policyholders, premium audit team, and business segments including Underwriters and Underwriter Assistants, Customer Support & Policy Operations/Services. Provides quality reviews of all Premium Audit procedures and updates procedures per Quality Team and Management authorization. Reviews and inspects all notes in Sure/CRM (reviewers, auditors, vendors) for timeliness and effectiveness. Answers a high volume of incoming phone calls, predominantly calls concerning the premium audit process.
