Premium Analyst- SSL

Standard Security Life Insurance Company Of New York • New York, NY

267d • $24 - $31 • Hybrid

About The Position

Under moderate supervision, the Audit/Premium Analyst has responsibly for maintaining premium suspense and audit accounts. This includes, but is not limited to; suspense management, account audit, analyzing and applying premium, developing relationships with agents and policyholders to resolve simple to complex billing issues. Works within a high-volume, fast paced environment premium team that oversees $190 million annually.

Requirements

• High School Diploma required; Associates degree or equivalent preferred.
• A minimum of two (2) years of experience in a high-volume premium processing and/or billing operations environment preferred.
• Must possess strong analytical skills and be able to resolve billing issues and manage customer relationships.
• Proven ability to multi-task, deliver high level of customer service and demonstrate analytical and problem-solving skills.
• Must be capable of developing a strong understanding of the complexities of all billing types and all billing processes used.
• Strong written/verbal communication and exceptional customer service skills.
• Outstanding follow-up and organizational skills.
• Ability to communicate complex narratives to others in a clear and concise manner.
• Ability to work proactively and independently.
• Demonstrate a strong customer focus and a commitment to Service Excellence.
• High degree of flexibility and a team orientation.
• Mathematical aptitude required.
• Working knowledge of Microsoft products including, but not limited to: Outlook, Excel, Word.

Responsibilities

• Independently analyzes and/or researches premium payment exceptions to determine whether there are reporting issues, rate discrepancies, over/underpayments or missing payments.
• Communicates with the client, agent/broker and/or Underwriting accordingly.
• Works closely with assigned Policyholder and agent/brokers to resolve suspense, premium support and billing issues to efficiently post premium and provide education on our processes to mitigate future service issues.
• Applies premium that was not processed by the processing center, or by the online billing system, in accordance with established business rules.
• Performs audits on policies, as required or when assigned by the management, to ensure that the policyholders are calculating premium correctly, paying for proper employee census and paying in accordance with current rates and/or maximum wages.
• Independently analyzes and researches aging suspense items and determines proper course of action for resolution.
• As required, communicates with leadership team on recommendations for clearing suspense.
• Initiates premium refunds resulting from a policy review, formal audit, policy overpayment, or paid beyond policy termination date.
• Consistently provides a high level of service to all customers and resolves customer issues timely and efficiently.
• Provides supporting documentation to leadership for formal internal and external audits.
• All other duties as assigned by management.

Benefits

• An annual performance bonus for all team members.
• Generous 401(k) company match that is immediately vested.
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account.
• Multiple options for dental and vision coverage.
• Company provided Life & Disability Insurance to ensure financial protection when you need it most.
• Family friendly benefits including Paid Parental Leave & Adoption Assistance.
• Hybrid work arrangements for eligible roles.
• Tuition Reimbursement and Continuing Professional Education.
• Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
• Volunteer days, community partnerships, and Employee Assistance Program.
• Ability to connect with colleagues around the country through our Employee Resource Group program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED