Trimble-posted 2 months ago
$92,750 - $122,960/Yr
Full-time • Mid Level
Lake Oswego, OR
5,001-10,000 employees
Publishing Industries

The Premier Support Engineer (PSE) will support strategic Premium customers by resolving post-implementation product issues, providing proactive guidance, managing support tickets, and collaborating with various teams to ensure a seamless customer experience with Trimble Products. We seek a highly motivated, customer-focused individual to join our Trimble CMS team. This role provides exceptional technical support and personalized assistance to enterprise-level customers. The ideal candidate will excel in delivering high customer satisfaction through prompt, knowledgeable, and consistent support.

  • Act as the primary contact for the customer, troubleshooting needs, and cloud issue resolution for enterprise customers, efficiently troubleshooting and resolving technical issues.
  • Ensure integrations between Trimble products and third-party applications are enabled by using Microsoft Azure integration technologies.
  • Guide best practices and operational support to enhance software effectiveness.
  • Offer personalized advice and strategic recommendations based on customers' applications and use cases.
  • Collaborate with customers to understand their business objectives and align software solutions accordingly.
  • Manage dedicated support cases outside usual queues, ensuring minimal wait times and immediate attention.
  • Proactively follow up on open issues to ensure timely resolution and customer satisfaction.
  • Build strong customer relationships by understanding their needs, customizations, and workflows.
  • Document customer interactions, issues, and solutions for seamless continuity.
  • 3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.
  • Proficient with Cloud environments, especially Azure Cloud.
  • Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.
  • Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.
  • Proven ability to build and maintain strong customer relationships.
  • Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.
  • Experience with Trimble CMS software or similar applications.
  • Knowledge of industry-specific best practices and workflows.
  • Familiarity with CRM and ticketing systems for managing customer support cases.
  • Medical, Dental, Vision, Life, Disability insurance.
  • Time off plans and retirement plans.
  • Tax savings plans for health, dependent care, and commuter expenses.
  • Paid Parental Leave.
  • Employee Stock Purchase Plan.
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