Premier Support Engineer
About The Position
Elevate the Enterprise Experience as our next Premier Support Engineer! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Premier Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building advanced telemetry dashboards. Join Trimble to drive high-impact stability and innovation for the industries that build our world! About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the primary technical advocate for our most strategic enterprise partners, directly influencing the stability and performance of their mission-critical ERP environments while shaping the future of construction cloud integrations.
Requirements
- 5+ years of experience in technical support or customer success within enterprise software environments.
- Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
- Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
- Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
- Solid understanding of enterprise software systems and cloud-based architecture.
Nice To Haves
- Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software.
- Proficiency in HTML, JSON, and CSS for building custom data visualizations.
- Familiarity with database performance tuning and CRM ticketing systems.
Responsibilities
- Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
- Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
- Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
- Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
- Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
- If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
