Premier Processing Specialist

Lower

1d•Remote

About The Position

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Premier Processing Specialist represents the highest-performing production tier within Sales Support Operations. This role is more than a traditional senior processor. It is a high-performance production leadership position responsible for carrying large pipelines, handling complex loan scenarios, and modeling exceptional service standards for both Sales and Operations. Premier Processing Specialists operate as performance examples within the organization—demonstrating urgency, ownership, and a high-performance mindset that elevates peers and drives best-in-class outcomes.

Requirements

Proven high-performance track record in mortgage processing
Demonstrated ability to manage large, complex pipelines independently
Deep understanding of underwriting guidelines and submission quality
Strong product knowledge across conventional and government programs
Exceptional communication and customer service skills
Demonstrated ownership mentality and urgency
Ability to operate in a high-accountability, performance-driven culture

Responsibilities

High-Performance Production (Primary Accountability)
Independently manage large, high-volume pipelines of up to 50 active files while maintaining speed and quality standards
Consistently deliver performance at or above enterprise KPI thresholds
Submit underwriting-ready files with minimal rework or condition layering
Maintain clean documentation and strong file integrity throughout the loan lifecycle
Complex File & Product Expertise
Handle complex borrower scenarios including layered income, assets, credit nuances, and multi-product structures
Demonstrate proficiency across product types, including conventional, government, jumbo, and specialty programs
Serve as a trusted resource for escalated or difficult file structures within the region
Anticipate underwriting requirements to reduce touches and accelerate cycle times
Elevated Service & Sales Partnership
Provide exceptional communication and proactive updates to Loan Officers and LOAs
Demonstrate urgency and responsiveness in all borrower and sales interactions
Operate with a solution-oriented mindset when challenges arise
Protect and enhance the sales experience through disciplined execution
Surge & Coverage Leadership
Provide PTO coverage and overflow support across the region
Absorb pipeline surges without compromising cycle times or quality
Support regional capacity balancing when needed
Cultural & Performance Example
Model a high-performance, ownership-driven mindset
Reinforce standardized workflow expectations
Demonstrate accountability without excuses
Elevate team standards through example, not authority