Premier Loan Officer

Zillow Group • Plano, TX

320d

About The Position

At Zillow Home Loans, we're at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! We're a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you're looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you. Ready to take the leap and join our team? As a Premier Loan Officer, you are responsible for providing dedicated loan origination support to customers of Premier Agents within a specific region, helping them to navigate the mortgage process and achieve their homeownership goals. This role reports to the Regional Manager.

Requirements

• 1+ years of purchase mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required).
• Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required).
• Proven track record in handling purchase loans and working with real estate agents.
• Demonstrate a strong understanding of client service and exhibit a passion for helping people.
• Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully.
• Proficient in Microsoft products such as Outlook, Word, and Excel.

Nice To Haves

• Associates or Bachelors degree preferred.
• Ability to travel in-market at least 5% of the time.

Responsibilities

• Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
• Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency.
• Handle incoming leads from assigned Premier Agent partners and generate self-sourced leads through strong partner relationships.
• Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
• Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.
• Build strong relationships with assigned agents and partners through regular communication and personalized support to encourage repeat business.
• Stay informed on market trends and nuances to tailor the customer and agent experience.
• Conduct occasional in-market visits to engage with agents and drive ZHL involvement.
• Ensure all transactions follow applicable laws, regulations, and company guidelines.
• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
• Perform other duties as assigned.

Benefits

• Competitive base salary.
• Eligible for incentive compensation.
• Eligible for equity awards based on factors such as experience, performance, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree