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The Premier Data Support Team is a high-touch Support Group for our Top 10 Data Customers. This position requires individuals hyper-focused on customer service and telephone-based troubleshooting and updates (in addition to written documentation and communication). The Premier Data Support Representative - Tier 1 role is responsible for processing service interruption reports for customers via phone, or email, comprising all of Momentum data circuit services including the NID Navigator product. Troubleshooting to identify appropriate resolution, follows-up with ongoing tickets, verifies network outages and escalate to appropriate carriers to ensure timely resolution with a primary emphasis on a quality, first-call resolution.
